To provide high quality professional nursing care as a member of the health care team, to the patient population served by the office. To assist in the support and education of resident physicians as a member of the health care team in the delivery of family medicine.

• Implements departmental nursing procedures and demonstrates nursing knowledge and skills by providing high quality comprehensive patient care in an office setting, appropriate to the age and needs of the patient served by the pretesting department.* Coordinates and prioritizes patient care activities and flow of patient data.* Develops an individualized plan of care using a collaborative approach with the patient/family and health care team.* Completes required documentation as appropriate, including patient chart and event reports.* Utilizes effective communication with office staff, medical providers, patients and their family members, as well as other external customers to ensure continuity of patient care.* Maintains working knowledge of established policies and procedures within the organization as well as office specific policies and procedures.* Works independently, effectively and efficiently within established guidelines.* Acquires and maintains current knowledge and skills in evidence-based nursing practice.* Demonstrates a practical problem-solving approach to patient moving and handling issues (as applicable).* Conducts appropriate assessments, observations and collection of data as well as evaluates, records and reports symptoms and patient's progress.* Completes job responsibilities in a professional, timely manner.* Demonstrates technical knowledge of equipment and its use.
• Coordinates patient care activities and the flow of patient information by effective communication with other office staff, physicians, patients, families and a variety of health care agencies and appropriate documentation to ensure continuity of care.* Demonstrates critical thinking in prioritizing patient care.* Analyzes clinical situations in a systematic way and acts to obtain resources or correct problems to meet or exceed expected outcomes or patient needs.* Demonstrates ownership and persistence to ensure problem is resolved in best way possible.* Possesses ability to communicate effectively with providers, staff and patients to assist in identifying and solving problems.* Advocates with physicians on patient's behalf when necessary* Assists with orientation of new staff, nursing and medical students and residents.* Conducts appropriate and timely documentation of patients concerns, problems and/or symptoms in medical record.* Identifies and utilizes team resources to solve identified problems or needs* Reviews medical records through office audit for complete and thorough documentation by provider reflecting patient's encounter.* Chooses an appropriate and meaningful communication style when interacting with others: gives and accepts constructive feedback to/from peers.
• Provides patient education through application of teaching-learning principles appropriate to the age and needs of the patient population served by the office. To help problems and to promote a healthy lifestyle.* Utilizes appropriate resources to instruct patient and family.* Takes cultural, age-specific, gender, and developmental factors into consideration when teaching patients about procedures, illness, hospital experience, etc.* Demonstrates the knowledge and skills of age appropriate care. Adapts teaching strategies based on patient's response, readiness to learn and level of comprehension* Assures information and data indicative of the patient's learning capabilities.* Interprets information relative to the age-specific needs of the patients.* Promotes effective communication by providing effective learning techniques to patient and family members.
• Actively participates in data collection, analysis, problem solving and gives input on process improvements and patient satisfaction.* Collaborates and integrates individual efforts with those of the other health care team members.* Works with interdisciplinary team in identifying opportunities for improvement in patient care and patient/family satisfaction*